The CMC Process for Debt Collection Explained

How much of your time should you invest in getting your invoices paid? At debt collection agency CMC Worldwide we value your time and that’s why we have made our debt collection process simple and fast.

With a proud 95% success score, we have proven to our clients that our process works. Our clients also greatly appreciate our ‘No Win, No Fee’ policy, which means that we only charge commission after we manage to collect a payment. This way we can assure you 100% commitment and involvement with your debt collection case.

Let us explain how our process as a debt collection agency works and which actions you need to take to make sure we have everything we need to collect your debt.

Step 1 – Request an Obligation-Free Quote

When you visit the CMC Worldwide website you will have the option to contact us by phone (+31 85 130 54 35), email (, or by filling out our contact form. After contacting us, our dedicated Account Managers will get back to you within one business hour to discuss your case and provide you with an obligation-free quote.

During this call, we make sure we understand correctly what your debt collection issue is by asking you the right questions. When we understand what your debt collection inquiry is, we will present you with a solution that fits your needs as well as an obligation-free quote.

Step 2 – Place Your Debt Collection Case

Once you agree with our solution to collect your debt and accept the collaboration, we continue with the next step in the debt collection process. We will ask you to upload your debt collection case to the ‘MyCase Portal’. Here you can provide us with more information about your debt collection case.

Uploading your debt collection case consists of 4 simple steps:

  1. Providing your personal and company contact details
  2. Providing details of the debtor
  3. Providing details of the to be collected debts
  4. Verifying the provided information and uploading your case

If you want a visualization of how to upload your case to the MyCase Portal, you can watch the short tutorial below in which we walk you through the 4 steps of uploading your debt collection case.

Once you have provided us with the correct details and submitted your debt collection case, we will start that same day with collecting the debt. This leads us to the final step of the debt collection process.

Step 3 – Getting Your Invoice Paid

To begin collecting your debt, we assign one of our Account Managers to your case. Before we start calling your debtor, your assigned Account Manager will contact you to introduce themselves and to discuss your preferred tone of voice when we approach your debtor. Once we know the right tone of voice, we will start contacting the debtor to collect your debt.

To collect the debt we have an amazing in-house multilingual team of debt collectors. This is why we are able to collect your debts in over 15 different languages.

During the process of contacting your debtor, your dedicated Account Manager will keep you up to date on any developments in the collection case.

Once your debt collection case is successfully collected, we will transfer the amount of the invoice to your account. We will keep the collection fees that are paid by the debtor. This means you get your invoice paid without investing any money upfront or a lot of time into it.

Let’s Discuss the Best Strategy to Collect Your Debts!

Intrigued by our debt collection process and interested in what we can do for you? Request an obligation-free quote now, so we can start working on your debt collection case!

Let's discuss your debt collection case!