Decisive debt collection with customer retention

Debt collection and customer retention. These terms are often at odds with each other. On the one hand, as a creditor you want to collect your unpaid invoices as quickly as possible. On the other, you do not want to alienate your customer by taking a tough approach that may harm the relationship. Do you recognize this dilemma? Then CMC is the way to go. We will help you with a customized approach, perfectly tailored to each and every debtor. You can count on us to be strict and to the point, especially in written correspondence, while showing empathy as well; in personal conversations we are open to 'soft' factors on the debtor's side. By translating all variables into an appropriate tone of voice, we make our approach even more effective.

Focus on customer retention

Mind you, at CMC we regard collection as a short-term solution. Collect all you want, as long as the tap is running there will be no end to it. That’s why we make it a point to help our customers to close those running taps.

"You can count on us to be strict and to the point, especially in written correspondence, while showing empathy as well; in personal conversations."
Ravi Schuster - Managing Director

To this end we will engage debtors in conversations aimed at creating structural solutions to their payment problems. At the same time, we will keep a close watch on the customer's situation and offer additional consultancy and training where necessary. It’s a total approach that invariably leads to success – in collecting tricky receivables as well as maintaining customer relationships.

Problems with overdue receivables? Contact us now free of charge.