Decisive debt collection with customer retention
Debt collection and customer retention. These terms are often at odds with each other. On the one hand, as a creditor you want to collect your unpaid invoices as quickly as possible. On the other, you do not want to alienate your customer by taking a tough approach that may harm the relationship. Do you recognize this dilemma? Then CMC is the way to go. We will help you with a customized approach, perfectly tailored to each and every debtor. You can count on us to be strict and to the point, especially in written correspondence, while showing empathy as well; in personal conversations we are open to 'soft' factors on the debtor's side. By translating all variables into an appropriate tone of voice, we make our approach even more effective.