If a customer does not pay within the payment term, sending a reminder is a logical next step. It is prescribed by law when you can send this reminder. However, the right time is crucial to increase the chance of success. But what is the best time to send a reminder? You can read it here.
Before you engage a
Under Dutch law, there is a difference between business and private customers. When it concerns a consumer, you as a supplier of a service or product must comply with the rules of the Collection Costs Act (WIK). This means that you must first send a final reminder to your customer. In this reminder, you give your customer fourteen days to still pay without additional collection and/or interest costs being charged. Only if no payment has been made after these fourteen days, you can hand over the unpaid invoice to a
If your customer is a company, you do not have to comply with the legal regulations of the WIK. Immediately after the statutory payment term of your invoice has expired, you can hand over your unpaid invoices to a
In foreign countries, other rules often apply to sending reminders. In some countries, it is not even allowed to send multiple reminders. Always ask advice from an international
